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Support Information
If you experience trouble on this website, view the
information below.
AOL users also visit the
AOL Information Page
If the problem persists, please email
webmaster@basketware.com
with a description of the situation.
Shopping Cart Encryption
Our shopping cart uses the latest 128 bit encryption to keep your credit
card secure. If you encounter problems when accessing the payment
information
page, your browser may not have 128 bit encryption support.
To check your version uses these instructions:
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For AOL Users:
1. Go to Keyword: 128BROWSER
2. If your AOL browser supports 128-bit encryption, you will see "128
bit SSL (highest security)".
3. If your browser is less than 128 bit, follow the
instructions provided to upgrade your AOL browser.
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For MS
Internet Explorer users:
1. Click on Help in your IE menu bar.
2. Click on About Internet Explorer.
3. Ensure the Cipher Strength is 128-bit |
For
Netscape users:
1. Click on Help in your Netscape menu bar.
2. Click on About Communicator (ver 4.76) or About Netscape 6
3. Ensure the bold writing says "This version supports U.S.
security..." (ver 4.76) or "This version supports high-grade(128-bit)
security..." |
You can
download the latest version of your browser, or download the
Internet Explorer High Encryption Pack. to upgrade to 128 bit.
Attention Norton Personal Firewall & Norton Internet
Security Users:
To display the pictures on this website, your computer must be setup to allow
referrers. Norton's firewall blocks this by default. For
instructions to allow referrers for www.basketware.com visit this
Symantec Article.
What does it mean when I get this message when
I want to refresh:
"The page cannot be refreshed without resending the information.
Click Retry to send the information again, or click Cancel to return to
the page that you were trying to view."
This message is somewhat tricky because it states that it
will re-send information, whether or not you filled anything out.
This is because many websites have something called "hidden
fields," which the user cannot see. These fields hold dynamic
values that are used throughout the site. An example on the
Basketware.com
website would be selecting a new item in the product database. That selection needs to
be passed back to the webserver so that it can be stored. In order
to reload/refresh the page, the information must be re-sent to the
server.
Please click "retry," and the reload/refresh process will
complete, and bring you to the requested page.
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